Live chats are not only a great customer service tool but they can also be used in sales. When live chats are combined with chatbots, the results are compounded.
You can use live chats to provide real time help and close sales quickly. Chatbots can be used to automate the sales process and increase the efficiency of lead generation.
By purchasing chatbot services from ConvertoBot, you can use live chat and chatbots to generate leads in the following ways:
- Welcoming New and Returning Visitors
As soon as a new customer or a returning customer is on your website’s landing page, you can use the chatbot to welcome them to the site. Welcoming them improves the chances of a positive reaction when you ask them further follow up questions about your products or services. If the interaction is positive you can even ask them for their email for further communication.
Chatbots can also tell new customers from returning customers apart. You can send returning customers notifications about discounts and special offers. Whether or not a customer purchases a product or service, you have a lead.
- Collect Information Offline
You are able to collect information even when you are not on your site using chatbots. You can automatically set your chatbot to collect customer information when you are not available when they click the chat icon on your site.
Customers can leave their contact information including email and phone number among others, which you can use to generate leads to your site. The best news is that you do not have to do it yourself; the chatbot will automatically do it for you.
You can also use the chatbot to find out why customers buy or do not buy certain goods and services. Visitors leave a website for a variety of reasons. The chatbot can engage them at any point f the buying process to ensure that they buy and if not, you can find out why.
The customer might not end up buying the product. However, you cans design and ask questions that eventually end up with you getting a lead.
- Use a Pre Chat Survey
By using the pre-chat feature, you can collect information about new or existing customers before even starting a conversation with them. You can gain personal information such as their name, email, address and much more.
Even if the chat does not go as planned, you still have the data you collect which you can use to improve sales or marketing efficiency. Make the surveys short and ask only the most basic of information so that they are encouraged to start the conversation.
- Allow for Other Forms of Communication
You can generate leads using live chats and chatbots by allowing for users to communicate through other modes that they might prefer. By doing so, you will be able to generate leads through not only chats but through other means.
You can ask users to leave their emails or phone numbers for you to contact later. you can accumulate a large number of leads in this manner via chatbots.